Pillvery Terms & Conditions



Who we are and how to contact us

Pillvery is a combination of Mobile Applications and a Website (“Applications”) operated by Genoa for Technology & Consulting Services L.L.C. (\"We\"). We are registered in the Hashemite Kingdom of Jordan under company number 44690 and have our registered office at Building #7, Arar Street, Jabal Amman, Amman, Jordan. 

To contact us, please email info@pillvery.com

By using our Applications, you confirm that you accept these terms of use and that you agree to comply with them at all times. 

If you do not agree to these terms, you must not use/ stop using our Applications

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Applications. Please refer to the below documents for further information:

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Applications please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on April 17th 2021.

We may make changes to our Application

We may update and change our Applications from time to time. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our Application

We do not guarantee that our Applications or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Application for business and operational reasons after ensuring that there shall be no pending orders for you. We will try to give you reasonable notice of any suspension or withdrawal, and under no circumstances will we be liable to you or to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity). 

 We reserve the right to refuse the service to anyone who is not subject to these terms and conditions. You are also responsible for ensuring that all persons who access our Application through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Age Restrictions

Persons under the age of 18 should use Applications only with the supervision of an Adult. Payment information must be provided by or with the permission of an Adult. However, we reserve the right to only accept orders from those over 18.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to service availability, errors in the description or price of the service, as well as if fraud or unauthorized or illegal transaction is suspected.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement.

You must keep your account details safe

You must be at least 18 years of age to use our Applications. By using our Applications and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. If you create an account in our Applications, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and use our Applications. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of these terms and conditions or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Applications. We may block your email address and Internet protocol address to prevent further registration.

If you choose, or you are provided with a account username, One Time Password (OTP), password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@pillvery.com 

Orders, Pricing and Merchandise Availability

You are able to purchase products from our Applications. Merchandise availability on Pillvery is not guaranteed, as stocks may be low. All orders are subject to acceptance and availability and in some cases orders cannot be processed. Pillvery reserves the right to refuse or cancel any order for any given reason at any time. When making an order on Pillvery, you will receive an email with your order details confirming that we have received your order and that it is being processed.

All pricing information on the Applications is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

Pillvery attempts to be as accurate as possible in the description of the products. However we do not warrant that such a description is totally accurate, complete, reliable and error free. In case if there is manufacturing defect in the product you received, or if the product received is damaged, you can return it to us according to the relevant provisions of our returns policy.

Return Policy

The return policy is only valid for (24) hours from the time of your purchase. If (24) hours have elapsed since your purchase, your return request will not be accepted.

To be eligible for a return, the purchased item must be unused and in the same condition it was received in. The Item must also be in the original packaging.

Pillvery will not accept return requests for items that are classified by Pillvery as “Medical”. 

Our support team will investigate every return request on a case by case basis, and may request to send pictures of the damaged product or defect product, along with further information as required at the time.

If the return request is approved, we will apply credit to your account for the total amount of your return request. The credit will be valid for 30 days.

In case you receive a defective or damaged product, please contact our support at the following email address: support@pillvery.com

Pillvery shall have the sole discretion to accept or reject a return request.

For further information, please refer to our Return Policy.


You will have the option to pay online/digitally via credit card, mobile wallet, or choose the option of cash on delivery. Upon receiving your order, you will receive an application notification confirming your order that includes an order ID number. You will also receive a mobile application notification confirming your order with Pillvery and that it is being prepared. The notification will include your order Identification number.  In case your choice of payment method is online payment, then a validation check and authorization by the card issuer will be made and payment will be debited and cleared from your account at the time an order is successfully accepted and placed.

Pillvery will do it best to ensure that the Applications are secure and that your order and payment details are kept confidential, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please note that we do not save/store credit card details 

Intellectual Property

All content included on the Applications, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pillvery, our affiliates or other relevant third parties. By continuing to use the Site you acknowledge that such material is protected by applicable intellectual property, trademarks, and other laws.

Your use of the Applications and its contents grants you no right to reproduce, copy, distribute, store or in any other manner, or re-use material from the Application unless otherwise indicated on the Application or unless given explicit written permission to do so by Pillvery.

Disclaimer of warranty

You expressly agree that your use of our Applications and their services is solely at your own risk. You agree that our Applications’ services are provided on an \"as is\" and \"as available\" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the services or as to the accuracy or reliability of any information obtained through the services or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Application’s services or any transactions entered into through our Application. No advice or information, whether oral or written, obtained by you from us or through the services shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, we, our affiliates, officers, directors, employees, agents, suppliers or licensors shall under no circumstances whatever be liable to you or to any person, whether in contract, tort (including negligence), breach of statutory duty, warranty or otherwise, for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity), even if we have been advised as to the possibility of such damages or could have foreseen such damages. 


You agree to indemnify and hold us and our affiliates, officers, directors, employees, agents, suppliers or licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party claims, allegations, disputes, actions or demands asserted against any of them as a result of or relating to your content, data, your use of our Site or services or any wilful misconduct on your part.

Service Providers

We may employ third party companies and individuals to facilitate and implement our services (\"Service Providers\"), provide the services on our behalf, perform services-related services or assist us in analysing how our services are used or to process, analyse, store and save any relevant information including your personal data. These third parties have access to your personal data only to perform these tasks on our behalf and will be obligated not to disclose or use it for any other purpose.


Your order will be delivered within 24hours or less, and will always be on best effort basis, from the time you receive an order confirmation to your email address that has been used during the account set up process with Pillvery or at checkout. Nonetheless, the delivery time might change if we face any issues that fall behind our direct reasonable control. 

Provision of Services

Provision of services shall commence when the order is successfully submitted and accepted through our Applications.

After the order is successfully submitted and accepted through our Applications, we start preparing the order, and once prepared will be delivered to your inputed delivery location through our drivers or affiliated third party drivers from our delivery partners. The order status and stages can be tracked by the user at any time. Once the ordered is prepared and ready for delivery, the user may track the location of the delivery driver. 

When the driver reaches the inputted delivery location at any given order, the User will be asked to present a QR Code to the driver, to compulsory step to confirm the successful delivery of the order

In case the order was placed and paid for digitally via a credit card or through a mobile wallet, the user will not be required to pay anything more at the time of delivery.

In case the order was placed with Cash on Delivery payment method, you are required to pay the cash to the driver prior to receiving your order at the time of delivery.

. Pillvery shall use its best endeavours to provide the services with reasonable skill and care.

In the event that the products received at the time of delivery do not conform with your order details, as can be seen on our Applications,, you should contact us within 24 hours from the time the order is placed  to inform us of the mistake.  Pillvery will ensure that any necessary corrections to the products supplied are done within 2-3 business days. We will always try our best to do the necessary corrections before the mentioned duration.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Prohibited uses

In addition to other terms as set forth in these terms and conditions, you are prohibited from using our Applications or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our  Application or the services or of any other related mobile applications, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our  Applications or the service or any other related mobile applications, or the Internet. We reserve the right to terminate your use of our Applications or any related service for violating any of the prohibited uses.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Applications will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and Applications to access our Application  you should use your own virus protection software.

You must not misuse our Applications by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Applications the server on which our Application is stored or any server, computer or database connected to our Applications You must not attack our Application via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the applicable laws. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Applications will cease immediately.

Rules about linking to our Application

You may link to our Applications provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Applications in any website or application that is not owned by you.

Our Applications must not be framed on any other Application, nor may you create a link to any part of our Application other than the homepage.

We reserve the right to withdraw linking permission without notice.

The website or application in which you are linking must comply in all respects with our content standards.

If you wish to link to or make any use of content on our Application other than that set out above, please contact legal@pillvery.com

Which country's laws apply to any disputes?

These terms of use as set forth in this policy, their subject matter and their formation, are governed by the laws of the Hashemite Kingdom of Jordan. You and we both agree that the courts of Palace of Justice, Amman, Jordan will have exclusive jurisdiction.

Acceptance of these terms and conditions

You acknowledge that you have read these terms and conditions and agree to all its provisions. By using our Applications or its services you agree to be bound by these terms and conditions. If you do not agree to abide by these terms and conditions, you are not authorized to use or access our Applications.